Product Features
Absolute Live Support .NET
Live chat customer support software For Live Help And Live Support
Features And System Requirements
Unlike similar applications, The Absolute Live Support doesn't require any additional software to be installed, there are no monthly payments or fees and it comes packed with everything you need to provide a complete virtual live support service on your web site. There are also no limits as to the number of customer support representatives that you can set.
Absolute Live Support is entirely web based, meaning that you can provide customer support from ANY computer ANYWHERE with no additional software installation.
This is Not a Hosted Solution
You receive the full product!
Absolute Live Support runs under your own domain and site. You don't have to pay any recurring fees or rely on a 3rd party company to deliver live customer support on your site!
Absolute Live Support Features List
Features
Absolute Live Support .NET
Technology
ASP.NET 2.0
Database Support
SQL Server 2000 / MSDE 2000 Or Higher
Support for multiple requests and chats at the same time
Your representatives can hold on-line chats with multiple users at the same time.
Support for unlimited operators and departments
Set as many representatives and departments as you need. Get your whole staff to work with the system, you don't need additional licenses per representative as with other similar applications.
Party Is Typing Notification
Use this feature to know when your counterpart is typing a message.
Automatic transcript storage
Set Absolute Live Support to log and save your chat sessions for later review.
Proactive Chat (Client Pull)
Invite your visitors to chat and proactively provide support. Pull clients and increase your sales.
Visitor Tracking
Track your site visitors in real-time, know who's on your site and doing what and for how long. Now you can even track pages by department (set which department tracks which pages).
Custom Invitations
Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
Pop-up Blocker Friendly 
Absolute Live Support is now pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications.
Hidden Departments
You can have hidden departments only accessible for your representatives. These department can be used to escalate support issues. In this way you can have a frontline of support representatives which can select and filter the requests and pass them to the proper representatives.
Automatic Reconnect
Your live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers.
Country Lookups
Absolute Live Support can automatically detect the country where your customer is located.
Desktop Launcher Utility
Absolute Live Support comes with an optional free utility that you can install on your PC and gets connected to the system on Start Up. Better yet, the application hides in your system tray so it is readily available and displays messenger like notifications.
Past conversations review
Your representatives will be able to review any chats that the user has had in the past. This is useful when a chat is transferred and the new assigned representative wants to know what kind of information was supplied.
E-mail signature option
Now you can embed the live support button on all your outgoing e-mails. Your customers can easily request support directly from their mailbox.
Text Links Instead of graphic button
You can set text links instead of using a graphic support button.
Instant Messenger System
Built In Pager to send quick messages to other representatives online, a powerful feature to request help to other reps. while holding a chat session.
Auto-Engage
Now, you can set Absolute Live Support to automatically reach for your customers if they spend a predefined time on a page. If a customer spends 2 minutes on a page, Absolute Live Support will immediately ask the user if she would like to talk one of your representatives.
Automatic Linking of URL's
During a chat session, Absolute Live Support will automatically convert any typed URL or e-mail address to a link.
Transfer calls to other departments / operators
Transfer calls to any department or representative directly with just a click.
Visitor Data Capture
Your visitors IP address, host, browser, operating system and detailed information regarding past requests, is available to your representatives in their chat panel.
Footsteps Tracking
Easily review which pages have been visited by the user and what is his current location.
Independent Support Buttons for your departments and representatives
Set different status icons for your departments and representatives. Your customers can directly chat with your representatives or departments and instantly know the online status of each.
Session Time Metrics
Generate complete instant reports about the total and average session times for your representatives and departments.
IP Filter
Block any undersired calls and spammers by using the built in IP filtering system
Automatic Purging of Chat Transcripts
You can set the system to automatically remove older session transcripts in order to keep your database working fast
Busy Requests Reporting
Get immediate information on requests that were not accepted. Check who declined the call and how busy the representative was at that time
Support for Representatives Photo
Display your representatives photography to your customers to provide an additional human touch to your support sessions
Absolute FAQ Manager .NET Integration
Absolute Live Support .NET can be integarted with our Absolute FAQ Manager .NET tool to provide your representatives with an easy to access knowledge base
Push Pages and files
Send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience.
Canned Responses and Commands
Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
Quick Words
Easily trigger canned commands and automated replies by just typing a single word. A Quick Word is a shortcut to your canned commands, once typed it'll trigger the complete canned command.
Sound Alerts and Notifications
Absolute Live Support can play sound alerts to notify you when a request call has been placed or when a user user has replied during a chat session or even when a new visitor is detected on the site.
Live Monitor
Web-based live monitor to check your incoming requests. Also an optional Windows utility is included that connects to the system every time you start your PC.
Request Balancing
Absolute Live Support automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle.
Atomatic Requeue of request
If no one takes a call, the request can then be queued again so that any free representative can take it.
Automatic request handling
If after a selected time period the call is not taken by the representative (she's not at her desk for example), the call will be immediately queued again and assigned to another representative.
E-mail Chat Transcript
Users can get a copy of the chat transcript by e-mail with just a click.
Printable Transcripts
Users can get printable versions of the chat transcripts with just a click.
Leave a message
If customers can't reach you (your whole staff is busy or off-line) Absolute Live Support will prompt the customer to leave you a message!
Option to rate the request session
Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing!
Comprehensive Stats and reports
Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
Optional Form Fields
You can have up to 3 custom fields to gather information related to your business just before the customer submits his chat request.
Hot Lead Tracking
Absolute Live Support can now identify users with a high purchase potential. Using its Hot Lead tracking technology, Your service representatives will be able to identify and pick qualified leads browsing your site based on their referral.
Representative Login Times
Get a detailed view of the times your representatives connect and disconnect to the system.
Active Sessions Report
Get a quick view of which sessions are taking place by checking a report in the start screen.
Button code generator
Generate codes for displaying support buttons that connect the users directly with your departments or representatives, that can be embedded on e-mails or that bypass the contact form.
Customer Support Survey
You can ask the customer to rate your support sessions and provide comments about the chat experience. You can even have any number of custom fields and have a complete survey that your customer can optionally complete.
Spell Checking
Your representatives have a spell checking option to check what they type to their customers
Customize it with the tools you already know!
You don't have to rely on expensive tools like Visual Studio if you need to customize the software. Our exclusive and patent pending XLA architecture ensures that the application can be fully customized using your favorite HTML and web-pages editor. Use Dreamweaver, FrontPage, Expression, APTANA, anything.
And Much More!
Absolute Live Support is a very affordable solution which will help you create a live connection between your customers and your company by providing the best sales and support tool of all times : personal one on one live chat customer support interaction.
Deliver Live Help Through Live Chat
Your customers will experience shorter waiting times and will get immediate answers to their questions when they most need them, plus your communications cost will decrease (especially if you are using an 800 number).
Absolute Live Support will pay by itself
Absolute Live Support will let you provide live help and web based live assistance by means of one on one live chat. It is an application that pays by itself!
Absolute Live Support runs on your server under and your own domain. You will not depend on any 3rd party company and pay any recurring fees. Plus, you can fully customize the application to suit your needs!
Click here and get yours now »
System Requirements
This is a web based application. That means that it is not the regular program that you install on Windows. But it's not difficult to install at all.
As a web based application, it requires a web server and a browser to operate. It is a program which you host or upload into your web server and you operate using your web browser.
Here are the technical details that guarantee that this application will work as expected :
| Requirements | |
|---|---|
| Web server | Make sure that your site is hosted in a Windows Based Server and supports .NET 2.0 or higher This is a web based application and therefore requires a web server to operate. It has been developed to run exclusively on web sites hosted on Windows based Servers with support for the Microsoft .NET 2.0 Framework or higher. |
| Database | Make sure that your web host has a SQL Server database for you. This application l stores its information in a database. This program has been developed to run exclusively with SQL Server 2000 / 2005 or higher databases. If you don't have SQL Server , you can use MSDE which is a scaled down version of SQL Server or SQL Server Express both free from Microsoft's web site. |
| Web Browser | Internet Explorer 5.0 or higher on a windows based PC is required for the representatives chat sessions and system administration. |
| Desktop Launcher | In order to use the desktop launcher, the .NET Framework 1.1 should be installed in your representatives PC. |
| Additional Notes | The Microsoft .NET Framework is NOT REQUIRED on your customers PC. This system uses Javascript extensively, browsers with outdated script engines may not properly work with this application. Absolute Live Support has been tested with IE4.0+, NS6+ , Mozilla 1.1+ and FireFox 0.9+ |
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